Frequently Asked Questions
Simply go to the Booking
page and fill out the required details. You will receive an e-mail
confirming that we have received and are processing your order. When the
details are finalised we will send a 'Confirmation of Booking' email. You will
then be sent by post or email your outbound and inbound luggage travel
documents (airwaybills). Please affix an Air Waybill to each piece of luggage
ready for collection by a FedEx representative.
An Air Waybill is a paper ticket containing
your collection and delivery details as well as a unique tracking number.
Should you wish to make a note of the tracking number you can access an update
of your shipment by visiting the First Luggage
on-line tracking system.
You only need to tell us if weight of your luggage is greater than the weight booked.
You only need to tell us the size of your luggage if the “Max Dims” measurement is greater than the following for the weight of your shipment:
35kgs or 77lbs: 165cm or 64in
32kgs or 70lbs: 162cm or 63in
30kgs or 66lbs: 159cm or 62in
28kgs or 61lbs: 153cm or 60in
25kgs or 55lbs: 150cm or 59in
20kgs or 44lbs: 138cm or 54in
15.5kgs or 34lbs: 126cm or 49in
15kgs or 33lbs: 126cm or 49in
10kgs or 22lbs: 108cm or 42in
9kgs or 19lbs: 105cm or 41in
6kgs or 13lbs: 93cm or 36in
5kgs or 11lbs: 87cm or 34in
“Max dims” = Length plus Breadth plus Height
Measurements must be at greatest points
Nothing. Simply have your items ready to go. Golf Bags, Bicycles, Skis, Snowboards and Ski Boots must be packed in an airline compatible case or cover, and ensure that the Air Waybill is attached to your luggage.
Nothing. Simply have your items ready to go. Golf Bags, Bicycles, Skis, Snowboards and Ski Boots must be packed in an airline compatible case or cover, and ensure that the Air Waybill is attached to your luggage. First Luggage
will e-mail/fax/send you a personal effects form, once you have completed the form please insert it in your luggage pouch with the Air Waybill. For certain countries a copy of your passport may be required for customs purposes.
You may complete your booking online, via our secure payment facility. On the telephone:
Simply call 0800 083 5503
/ 1800 224 5781 free-phone from the United States
and a Service Operator will take your details as well as guiding you through.
We accept the following debit/credit cards: Amex, MasterCard, Visa, Visa Delta, Solo, Electron and Maestro.
All EU Countries, United States of America, The Caribbean Islands, Far East, Middle East, Australia and New Zealand.
Unfortunately, we are currently unable to offer weekend
collection or delivery.
We offer this service (subject to suitable port facilities which we confirm with the individual cruise company) and an administration fee of GBP 45.00 ( plus Tax if applicable) is added to our usual cost We require the following additional information :- cruise line, vessel name, date and port of departure and port of arrival.
No, any pressurised container is not permitted to be packed in unaccompanied luggage, including deodorants and hairsprays.
No, any item containing alcohol (including perfumes and aftershaves) is not permitted to be packed in unaccompanied luggage.
No, alkaline batteries are not permitted. Please ensure these are removed from any items you have packed.
Yes – Call First Luggage
Customer Support 0800 083 5503
/ 1800 224 5781 free-phone from the United States
for price and service details
Yes you can ship items such as kayaks, canoes, surfboards, windsurf and sails, hang gliders,
pole vaults, javelins etc
For prices and further details please call 0800 083 5503
/ 1800 224 5781 free-phone from the United States
or contact us by email at helpdesk@firstluggage.com
Extra large items must be packed in a travel case specifically designed for that piece of equipment
When contacting us please have details of weight and size of item(s) to be shipped
(Size and weight details required are length, width and height – including packaging)
First Luggage
will charge £25.00
cancellation fee to cover administrative charges.
Yes, there are many freight companies that will arrange transportation of your
luggage. However unlike First Luggage
, this is not their primary source of
business and as such you may have to follow lengthy procedures in order to
ship your items. This may involve having to box and weigh your goods,
and having to complete complex Air Waybills and invoices where
requested by customs as well as possibly having to drop your luggage at the freight
company's location.
A minimum of 2 working days prior to the date of collection if
you have access to email and a printer to print off the Air Waybills.
However wherever possible, 5 working days or more to allow preparation and
postage of travel documents to you.
If you have a last-minute order, please call First Luggage
by
telephone 0800 083 5503
/ 1800 224 5781 free-phone from the United States
and speak with one of our Customer Service Team.
First Luggage
allows maximum weight and size limits as follows:
Suitcase: 30kgs or 66lbs, max dims 159cm or 62in
Golf Bag: 28kgs or 61lbs, max dims 153cm or 60in
Pram/stroller: 15.5kgs or 34lbs, max dims: 126cm or 49in.5kg
Snowboard: 10kgs or 22lbs, max dims: 108cm or 42in
Skis: 9kgs or 19lbs, max dims: 105cm or 41in
Pair of ski boots: 6kgs or 13lbs, max dims: 93cm or 36in
“Max dims” = Length plus Breadth plus Height
Measurements must be at greatest points
If your item is not in our list please email us at helpdesk@firstluggage.com
First Luggage reserves the right to charge an additional GBP 5.00 per kg (plus VAT – taxes at 20%, if applicable) for overweight or oversize consignments.
Luggage may be xrayed for security purposes and any camera film or other items
may be harmed by the radiation from the xrays.
Yes, if you ship 4 or more items you receive a multiple piece discount as follows:
4 Items = 5% discount
5+ Items = 10% discount
Your multiple piece discount is calculated when you place your booking and is automatically included in your total price.
Multiple piece discounts are not available for extra large sports equipment
Simple, just call us on 0800 083 5503
/ 1800 224 5781 free-phone from the United States
. Please remember though collections are
Mon - Fri 09.00 to 17.30