What our customers are saying about us

"I just felt that I had to write to thank you for the super efficient service I received from start to finish on collecting my daughters suitcase from Spain ... I am very impressed with the service and will have no hesitation in reccommending this service to anyone."
Mrs Julie Cooke - Nottingham, UK - 15th July 2008

"I wish to thank your staff for the very good service we have received in respect of the transfer of luggage to our holiday destination and its subsequent return to our home. Not only was it a very efficient service but we were thrilled to be able to track its progress on the Internet. We would hope to use your service again in the future."
Mr B Sharp - St Albans, UK - 6th June 2008

"Thanks for making our baggage shipment to and from the UK so hassle-free and easy! You go above and beyond to make the volumes of paperwork so manageable. I will certainly recommend your service to travelers !"
Jan Kennedy - Topeka, Kansas, USA - 15th May 2008

"Shipment arrived safely, and I thank you and First Luggage for such great service. I am grateful for the recent mention of your company in the International Herald Tribune. I really couldn't figure out how to get my suitcase home without you."
Dr Victor Riehl - St. Remy de Provence, France - 13th May 2008

"My wife and I were due to travel to Spain for an extended break at the end of April. To my horror, it transpired that we were set to travel through Heathrow’s doomed T5 - a daunting prospect given that our lengthy sojourn meant that we would be travelling with a great deal of luggage, which, if it went missing, would cause no end of chaos at the other end. Thankfully my wife remembered reading about First Luggage in the paper and we thought we’d give them a try and send our luggage ahead. And, I have to say, it was a marvellous experience: not only did our luggage arrive at our destination (a distinctly unlikely prospect had we sent it via T5) but all items were tracked en route with regular updates sent through to us, which gave us great peace of mind. I’d never fully appreciated just how convenient it would be to send luggage ahead: everything was collected from our house prior to our departure which meant that we not only avoided traipsing to the airport with suitcases in tow, but could also breeze out hands-free at the other end with our cases ready and waiting for us at our beachfront apartment! Lost luggage has been a problem for years - it was merely magnified at T5, with particular media focus as a result of its unveiling - we certainly won’t risk travelling with luggage again and will always use First Luggage in the future. I only wish I’d found out about it sooner!"
Harvey Ingram - London, UK - 8th May 2008

"Thank you for your efficient service... We were most impressed by your organisation and communication with us at all stages of our suitcase’s journey. Much appreciated - and it saved us lots of effort and hauling around stations!"
Mr Graham Whitehouse - Brockenhurst, UK - 28th April 2008

"What can I say other than THANK YOU!! You have all been absolute stars in getting the suitcase from Canada and I really can't thank you enough. I am so very grateful and can't praise you enough for you efficient and courteous service. I would recommend you to anyone and if there is anyone or anywhere I can sing your praises to for any accolade then please let me know as service like yours is rare in 2008."
Jane Stewart - Oxford, UK - 18th April 2008

"Just to let you know that my son's suitcase arrived at about 9.30am this morning. Thank you so much for your efficient and kind attention. I am very grateful to you and First Luggage for the collection and safe return of my son's things. I shall certainly not hesitate to recommend your company to anyone I know who finds themselves in similar difficulties, or needs their luggage to be transported safely."
Mrs Law - Cornwall, UK - 10th March 2008

"The service is wonderful as usual and I am particularly struck by the positive and helpful manner of everyone I have ever dealt with in your company. That conscious thread of attention and caring is refreshing to find in a business. Good luck to you all and I look forward to using the service again."
Mrs G Yagtug - Switzerland - 10th January 2008

"I have posted on several luxury cruise websites how much we were pleased with your service. Everyone we talked to on the phone and emailed were great. It was the first time we have done this but will do it from now on."
Jerry Lenox - St Louis, Missouri, USA - 23rd November 2007

"Thank you and your fellows very much for such good attendance and follow-up. You have a great service business!"
Mrs J Kitson - Horley, UK - 29th October

"I want to compliment you on the very efficient service. Everything happened as planned ... so I am delighted. Thanks very much - I am sure I will have another order for you before long!"
Mr John Rafferty - Edinburgh, UK - 19th October 2007

"I would like to thank you for your follow up and the excellent service both you and your organization has provided to me."
Mr A Jabbar - Saudi Arabia - 17th October 2007

"You provide an excellent service ... I am recommending First Luggage at every opportunity."
Mrs A Garland - London, UK - 17th October 2007

"I would just like to thank you and your team for a wonderful service. It is so refreshing to be pleased with a service these days. I have been extremely impressed with the efficiency and helpfulness of ... First Luggage and wouldn’t hesitate to contact you again if needed. I would also definitely recommend your company."
L. Forward - York, UK - 11th October 2007

"Thank you so much for your help in past few days... Your team was very responsive to all my inquiries, I will definitely recommend FirstLuggage to others that I know. Look forward to your service in future."
Mr Ted Kokubun - Paris, France - 9th October 2007

"WELL DONE ALL OF YOU!! BRILLIANT. Thanks to ... the first rate people who spoke to us on the phone ... you and your senior staff are splendid. SO WELL DONE"
Chris and Elizabeth Riley - Newark, UK - 25th July 2007

"My wife and I both appreciate the professionalism and conscientiousness of you and your staff and the courtesy you all showed us during our dealings. Please rest assured that the next time we have to ship personal effects overseas, we will call on First Luggage."
Mr David Nelson - Maryland, USA - 24th July 2007

"My husband and I recently travelled to Austria with Great Rail Journeys. We had the opportunity of using your company to transport our suitcases. Can I just express how impressed we have been with your service, both before, during and after our holiday. From our first telephone call to the last, I cannot thank you enough. We have told everyone we know what a terrific service you offer."
Mrs L Cawkwell - UK - 13th June 2007

"We would like to thank your staff for the excellent service that they provided to us. We were kept informed of the arrival of our luggage at our holiday destination and the same excellent service was provided on the homeward journey. Thank you once again for adding to our holiday enjoyment. Keep up the excellent service and we wish you every success for your future operation. We will certainly recommend you to others."
Mr & Mrs Howe - UK - 13th June 2007

"I would like to express my appreciation and complete admiration for the friendly and thoroughly efficient manner in which you handled our request for luggage transportation during our tour of Switzerland. You kept us informed when it had arrived at its various destinations and enquired afterwards as to whether we received the same. All this helped us to enjoy what turned out to be a perfect holiday."
Mr J Wood - UK - 29th May 2007

"I just wanted to write to let you know how pleased we were with First Luggage service. The efficiency and high standard of professionalism which your group exhibited for the shipping of my son’s belongings from London far exceeded our expectations. We were also impressed at everyone’s friendly attitude and attention to follow-up. We definitely will recommend your service to anyone who asks."
Carol Samrock - California, USA - 4th May 2007

"The service First Luggage provides is second to none and I think, apart from the efficient collection and delivery service you provide, the reassurance customers receive by way of phone updates regarding collection and delivery times is absolutely superb. We have been happy to recommend First Luggage to many friends. Thanks again for an excellent service."
Judith Evans - Scotland - 27 April 2007

"The luggage has indeed reached my son's address, so everything is perfectly in order. Thank you very much for the excellent service and assistance you provided for. I will certainly use the services of your fine company in the future."
Jean Pierre van Son - Noord, Holland - 27 April 2007

"Dear First Luggage, I'd would like to tell you how pleased we were with your service shipping two bags for us from Paris to Madrid, and then another different pair from Madrid to the Sheraton at Charles de Gaulle airport. Your paperwork arrived in plenty of time, the bags were picked up on cue, and arrived quicker than we thought possible. Being able to track their progress was very nice! Thank you for your efficient service."
Ms Connie Cone - Pennsylvania, USA - 4th December 2006

"I wanted to send you a few lines to thank you all for all the trouble you have gone through to help me with my deliveries and for your endless patience. You have been of great help to me and I am extremely grateful. I am telling everyone that First Luggage is the option to choose, that you take care of everything from beginning to end (including getting back to the customer after office hours, even on Sundays!), and that I have been extremely satisfied with the service provided. I will continue to do so, you are fantastic!"
Miss Paula Lopez - Edinburgh, Scotland - 3rd December 2006

"Just a quick note to say thank you!!! for the wonderful excellent service. The entire process from first phone call to delivery of my suitcase was efficient, pleasant and something I will certainly do again. You and your team did a great job!!! Well done."
Mrs Grace Yagtug - Geneva, Switzerland - 10th November 2006

"Just had to write to say thank you. The experience of having my luggage delivered to my hotel in Italy was superb. I found everyone to be very efficient and I will certainly use you again."
Val Furniss - Oxfordshire, UK - 10th October 2006

"Just to say many thanks for a first class service. We were very impressed with how smoothly everything went and with the telephone calls to check on /confirm collection and delivery. We'll definitely use you again."
Jane Tobias - Woking, Surrey - 8th October 2006

"Dear first luggage, thank you for the wonderful service. We used you for our honeymoon you picked up and delivered when i need you to and it was just wonderful to have one less thing to worry about on the day and weeks before thank you."
Michelle Wade - Bexleyheath, Kent - 8th October 2006

"Thank you very much for your First Class service, the transfer of our luggage to Desenzano, Italy, and back to our home was very efficiently accomplished and greatly appreciated by my wife and myself. Heavy cases can be a problem at any age, but for elderly people they can be extremely hard work and can seriously reduce the pleasure of any holiday. Thanks you once again for your expertise and quiet efficiency and would you please thank all your staff for me. Everyone that I spoke to over the phone was very helpful, pleasant and friendly and the drivers who collected and delivered were also very helpful and considerate. I am sure we will use your service again in the future."
E J Thaw - Rhyl, UK - 29th September 2006

"thank you for your service ... the luggage arrived both in europe and back to the usa in good condition and before the expected time... it was super...i will use you again..."
Debbie Rice Marko - Charleston, SC, USA - 25th September 2006

"I wanted to let you know that I was very pleased with the luggage delivery service that my family received after we arranged for our luggage to be picked up and delivered to Italy. The bags were picked up on the date arranged and arrived at our remote Italian village a few days later. It was a great service for me as I was recovering from an operation. It all happened very smoothly, just as promised when it was arranged over the phone. I have recommended the service to others since. I know that a lot of people played their part in delivering such a quality service ... our main contact over the phone was polite, considerate, clear and efficient and nothing was too much trouble."
Gerard de la Garde - Kingston - 22nd September 2006

"An amazing service, a thoroughly reliable and efficient company. The staff are so helpful and accommodating responding to all queries immediately. Our suitcase was collected exactly when we were told it would be and delivered on time. The return collection from Venice (on the day of a strike) was also handled perfectly. Will definitely recommend and use this service again. Outstanding."
Roni and Chantal Auerbach - Radlett, Herts - 18th September 06

"Dear Sirs, credit where credit is due and you certainly deserve full marks for the service you provided on our recent trip. First there was the very helpful booking which could not have been easier, secondly you returned my call on a Saturday to answer questions, next was the unexpected call to let us know the suitcase had been delivered. Finally you collected the suitcase from Italy on 28th August and it was delivered back home on the 29th August!. I will certainly recommend you to everyone."
B Foreman - Romford - 4th September 2006

"I arrived in Dubai Monday night and the suitcase got there before me! Excellent service - will recommend to all!"
N Baker - London - 15th August 2006

"Dear First Luggage, This is to say thank you for providing a superb service when we used your company for the first time to take our luggage to and from Gibraltar recently. From the moment we phoned you about this the service was fantastic. You are a shining light in a world of increasingly poor service and indifferent standards. Thank you so much. We will certainly be using you again."
I Smith - Glasgow - 19th July 2006

"Dear First Luggage, My husband and I needed to get our luggage from Spain to London and we contacted First Luggage, on a weekend, and how wonderful the reception staff at First Luggage were. Fantastic, not a hitch, problem or worry about in the way our luggage was handled. We commend First Luggage for the wonderful staff and look forward to dealing with you again. We cannot express how pleased we were on how everything was handled. Thank you again."
Mr & Mrs Stephen - Melbourne - Australia - 3rd July 2006

" We LOVE your service. You make extended travel (to multiple climates) a breeze".
David Nash - 14th February 2006

"Thank you for your extreme efficiency in handling our luggage to and from Switzerland on our recent holiday.To be able to track the movement out and back was very reassuring, and to have a phone call confirming safe arrival, and another to enquire on safe return was more than had been anticipated. Not having to handle our main luggage at every station stop and change of train (a total of 18 times) was icing on the cake of a very successful holiday. So again congratulations on a very slick operation and thank you".
Mr Howard Leaman - 8th February 2006

"I wanted to thank you in writing for a service that has far exceeded my expectations and has taken a lot off my mind! The speedy delivery of my suitcase is one less thing to worry about. I shall certainly be more than happy to recommend you to my friends and colleagues should they need their baggage shipping in the future."
Mr Paul Wilson - 26th January 2006

"We were extremely impressed with your service, and will be calling on you again later in the year"
Mr & Mrs F.E Chappell - 19th January 2006

"This is the first time I have used your company and believe me you are wonderful ! We have travelled 3/4 of the way around the world and you sent my luggage to America where we live for the winter, and what a difference not to lug all that stuff with us this time. I will certainly use you again and tell my friends about you........ Well done to you all."
Alison Noble - 1st November 2005

"Just a note of thanks to say how very much we appreciated the efficient service of First Luggage. It has to be said, we were a bit apprehensive about cases arriving in time etc, but everything was absolutely spot on! No carousels, no trolleys, such liberation! We will never contemplate going away without you in future!"
Bernadette Milton - Liverpool - 10th June 2005

"Congratulations on the excellent service provided by your company in transporting my luggage to Cologne on the 9th August & returning it on the 25th August from Nurnberg, Germany. The service was 1st class and the telephone contact from you, keeping me informed on the movement of my cases, made it a very personal service. Again, my congratulations and thank you"
Mrs Jean Scott - Dartford, Kent - 28th May 2005

"Dear Sirs, just got back from Switzerland and would like to congratulate you on the first class service you provided. Your service enabled us to have a very comfortable and relaxing journey by train without having to lug our cases around at various stations. We felt this was a very civilised way to travel, and we were the envy of our fellow passengers. "
Mr John Sharkey - Stratford - 26th May 2005

"We think this service was well worth the cost and made our holiday journey less stressful. Many thanks to First Luggage and FedEx for their excellent service and care."
Mr & Mrs Rees - Stockport - 22nd May 2005

"Having difficulties in taking holidays over recent years because of the handicap of managing luggage, I, by providence, discovered the excellent services provided by First Luggage. Going on a cruise last month, they collected my luggage from my home and it was in the over night stay hotel the next day and the return was as efficient. The same impeccable service was given on an earlier trip to Madeira where I did not see our luggage out of our home or hotel room. No praise could be too great for this wonderful service, which I recommend without reservation."
Mr Maurice Halperin - London - 18th May 2005

"I am completely pleased with the manner of speed which you and your colleagues moved my suitcase from Coventry to France. As a bonus, you had checked to see if FedEx had picked it up, and you informed me of its safe arrival in France. I have started singing your praises to all my friends and I hope this leads to more business for you."
Mr J A Lawson - Coventry - 13th May 2005

"I will certainly recommend First Luggage to all my friends and there is absolutely no doubt that I will be contacting you again, cuandoquiera, cualquiera, dondequiera, which when translated means whenever, whatever, wherever I decide to roam!" Thanks for the excellent service provided by First Luggage I did not realise that one could still receive such prompt and polite service.What a joy it was to arrive at the hotel and find that my luggage was waiting for me and then to have it collected two days before I departed. I will certainly recommend First Luggage to my friends.
Greta Camps - Palmers Green - 06th May 2005

"Just a few lines to let you know I was very pleased with your service. The cases were delivered and collected just as we had been told in your letter. It made such a difference in travelling light. Thank you very much for your service. I recommend it to anyone."
Mrs Poulton - Essex - 04th May 2005

"Having now experienced this service, we wish to write to you and say how smoothly the collection and delivery went In short, your service was excellent and we will avail our selves of it again should the opportunity arise"
Richard and Anita Ferriday - Derbyshire - 2nd May 2005

"Thank you so much for taking care of our luggage during the recent trip to Barbados. The service we received from First Luggage was first class and took all the hassle out of our holiday! We look forward to using you again in the near future."
Gabby Logan - Grove Park - 15th March 2005

"May I take this opportunity to say I think the service provided by First Luggage is wonderful. My luggage was collected and delivered on time and I found that sending my luggage with First Luggage was no hassle and completely stress free. I will definitely recommend this service to my friends and family and will not hesitate in using First Luggage again."
Mrs Joan Leslie - Shire Hampton - 20th February 2005

"I am writing to thank you for a first class service and lived up to all that was expected on the Internet. Out luggage was collected at the time I requested, furthermore, it was delivered to our hotel and was waiting our arrival. What a sheer pleasure we had in travelling, not being encumbered with suitcases and the fear of ‘overweight’ at check-in. We will certainly recommend the service provided by your company and we look forward to contacting you again the near future."
F J Raine - Braintree - 8th December 2004

"Thank you for making our holiday, luggage and worry free. I have had four heart attacks and my husband is disabled, luggage has always been very difficult for us on holiday. We can't thank First Luggage enough for the politeness and courtesy that they have shown us. Keep plugging First Luggage, it's a wonderful service that you are advertising..."
Mrs. Kath Fearon, 28th November 2004

"Against all the imaginable barriers that you could dream up (and those that you couldn't) First Luggage truly delivers. Resourcefully and stylishly done, you and your luggage are handled beautifully"
Mr. Luke Poloniecki, 04th November 2004

"I have not had a holiday in 2 years. To be honest, the thought of the luggage, the airport, the putting on and taking off of the carousel and the little or no strength that I have, frightened me off. Thanks to First Luggage my wife and I went away for the first time in 2 years and had a wonderful holiday. Somehow First Luggage took all the worries and stress away from me."
Mr. Ian Rosenberg, Founder of The Heart Cells Foundation, 29th October 2004

"First Luggage is the answer to stress free travel. I would have no hesitation in using your unique service whenever I take a trip"
Mrs. Penny Marks, 27th October 2004

"My wife and I are in our seventies but still enjoy a holiday abroad although in recent years the luggage has become a nuisance, making the holiday a toil. So, imagine our joy when we read about your service in the Daily telegraph on the 24th July 2004. We both agree that your service made our holiday! It was absolutely wonderful: a first-class service carried out in a polite and professional manner which we can recommend to anybody." P.S. It should be "First Class Luggage"
Mr A.E.Carr - 21st October 2004

"Thanks to all at First Luggage: what a great service you have provided me with. Travelling this way was easy. The best part is that you were always a phone call away if I needed assistance. Thank you, and keep up the brilliant service."
Mrs Zina Ghandour - 1st September 2004

"First Luggage is a first-class service and I thoroughly recommend it. A stress-free journey with no baggage. Breakfast in Berlin, lunch in London, suitcase the next day."
Ms Aliza Reger - 20th July 2004

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